GlobalProtect client can't authenticate anymore after upgrade to 4.1

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L3 Networker

GlobalProtect client can't authenticate anymore after upgrade to 4.1

We have upgraded our firewall to version 8.1 and the GlobalProtect agent to 4.1.

We use a certificate to authenticate with our GlobalProtect Agent but after the upgrade (8.0.5 and 4.0.3) nobody can't authenticate anymore.

In the logs I always see this:

First

'GlobalProtect portal user authentication succeeded. Login from: 10.1.2.10, Source region: 10.0.0.0-10.255.255.255, User name: STSCH@zeb.be, Auth type: client certificate.Client OS version: Microsoft Windows 10 Pro , 64-bit

After:
GlobalProtect portal client configuration failed. Login from: 10.1.2.10, Source region: 10.0.0.0-10.255.255.255, User name: STSCH@zeb.be, Client OS version: Microsoft Windows 10 Pro , 64-bit

L6 Presenter

Re: GlobalProtect client can't authenticate anymore after upgrade to 4.1

is the portal/agent/config set to any user/group

L3 Networker

Re: GlobalProtect client can't authenticate anymore after upgrade to 4.1

But now it is set to a specific security group in our Active-Directory. I'm member of this group and it worked before!

You solution works, but I would really like the Active Direcotry group.

L3 Networker

Re: GlobalProtect client can't authenticate anymore after upgrade to 4.1

I think I see what the problem is. I needed to install new UserID agents (8.1.0-66) and my users doesn't get mapped properly.

L6 Presenter

Re: GlobalProtect client can't authenticate anymore after upgrade to 4.1

i was not offering it as a solution, because of the log output that you provided it was obvious that the issue was with agent permissions.

L3 Networker

Re: GlobalProtect client can't authenticate anymore after upgrade to 4.1

The problem is in the PanOS version 8.1 and userID agent 8.1. UserID indentification does not work in the releases.

If you use this in your company don't upgrade to 8.1.0

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