GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

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L2 Linker

GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

Happy Thanksgiving all,

 

I just updated from 8.0.12 to 8.1.4 on 11/20.  I was able to connect to GlobalProtect from the time I upgraded until about 6 hours later.  I now get the error "You are not authorized to connect to GlobalProtect Portal".  Initially, I thought this may be licensing, but it is not system wide.  It currently only affects myself and one other user.  Looking at the PanGP Agent logs, I find the Agent is not updating the portal configuration.  On the Firewall itself, I see an Auth success event, followed immediately by an Auth Failure event in the portal.  No changes have been made on the firewall or my computer.

 

I have an open case with Palo, but it hasn't been resolved as of yet.


Any help is greatly appreciated.

 

Snippet of log:

 

<response>
<type>portal</type>
<status>Disconnected</status>
<protocol/>
<portal-config-version>0</portal-config-version>
<error>You are not authorized to connect to GlobalProtect Portal.</error>
<product-version>4.1.4-13</product-version>
<product-code>&quot;{6364C46E-8960-4FCC-A5A6-0BDDB3253850}&quot;</product-code>
<portal-status>No portal configuration</portal-status>
<user-name>ebrookman</user-name>
<username-type>sso</username-type>
<state>Disconnected</state>
<check-version>no</check-version>
<portal>vpn.***********.org</portal>
<mdm-is-enabled>no</mdm-is-enabled>
</response>

L7 Applicator

Re: GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

@ebrookman,

Can you attach the configuration of the actual Portal, XML preferable if you have it available. During updates the spacing sometimes gets screwed up and causes things to stop functioning. 

Highlighted
L1 Bithead

Re: GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

I ran across this not that long ago and because I was using an AD group I had to add it under User-Id/Group Mapping Settings.  Once I did that I stopped getting the error.  Not sure if that is your case.

L2 Linker

Re: GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

That is exactly what the problem was.


Thanks,

Eric

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