GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

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GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

Hi,

 

We have 2 different vpn portals, we connect using email or secure batch authentication, Email authentication works fine but batch authenticaion does not work ( which was working fine before ) I am getting you are not authorized to access this portal.

 

And aheads up on this issue.

 

Thanks

KM 

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L7 Applicator

Re: GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

Hmmmmmm... I have no idea what secure batch authentication is..

 

but going by the message, it seems that the authentication has been succesful but the user is not recognised as one listed or included in the following area... Network\Portals\Agent\Configs\User\User Group.

 

so they cannot be offered a portal config.

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Re: GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

Thanks for your reply !!

 

as ususal AD group created for VPN users to access the GP, they are added to network , portal & gateway correctly. 

Where can I find "agent" in GUI ? and how the make sure USer group is working correctly ?

 

Thanks in advance 

 

KM

 

 

Highlighted
L7 Applicator

Re: GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

to check group membership on CLI

 

show user group list

 

this will display all of the groups that you are using.

 

show user group name "the-group-you-want-to-check"

 

use quotes just in case you have any spaces in your groups

 

Where can I find "agent" in GUI

 

you dont need the agent for group membership so im not sure what you mean..

 

L7 Applicator

Re: GlobalProtect "You are not authorized to connect to GlobalProtect Portal" Error

you will see the user authenticate in \monitor\system

 

check the username against the username in the group list. including domain name

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