GlobelProtect cached Portal

Reply
L3 Networker

GlobelProtect cached Portal

I have multiple PaloAlto for diverent Customers. My Problem with GlobalProtect is that i often change the portal.

Now when i enter my credentials they just disapear and the clients connects anyway with the message

Using Cached Portal.

How can i delete this information? I allready Uninstalled the Client..but after reinstall it uses again the Cache!

Since i allready delete den panportal.cfg I want to know if the information is hidden in the registry?

L5 Sessionator

Re: GlobelProtect cached Portal

During normal uninstallation, the last connected portal address and saved encrypted user credential are still stored in registry.

To completely remove any trace of GlobalProtect, it is best to remove the following registry keys:

HKEY_LOCAL_MACHINE\Software\Palo Alto Networks\GlobalProtect

HKEY_CURRENT_USER\Software\Palo Alto Networks\GlobalProtect

Upgrading the GP Agent to 1.1.6 would be a recommended since it has a fix to cached user issue.

-Ameya

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!