04-22-2014 11:52 AM
Currently, we are experiencing an issue with a product called Good Dynamics version 1.4.31.5. The vendor "Good Technology" is stating that the Palo Alto firewalls are causing an issue with some sort of SSL heartbeat connection. Is there an know issue with this software work through the PA architecture?
Any help would be appreciated.
Randy
04-22-2014 04:58 PM
Hello Westar,
There is an app-ID available for the same. Name of the application is "good-for-enterprise". The standard port is defined as TCP-80/443/15000 and UDP-12000. Hence, could you please let me know, if there is a new port through which the application is trying to send the heartbeat messages...? Also verify, if there is any packet drop between the source and destination on a non-standard port..?
Thanks
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