Has anyone gotten around being locked out of Panorama?

Reply
hkp
Not applicable

Has anyone gotten around being locked out of Panorama?

It appears that my passwords no longer work to get logged into Panorama.  It did have an unexpected shutdown and now I cannot login.  I found this: but it has been a few days since I restarted again.

Any other suggestions?

L4 Transporter

Re: Has anyone gotten around being locked out of Panorama?

What version is your Panorama VM running?

Highlighted
hkp
Not applicable

Re: Has anyone gotten around being locked out of Panorama?

5.0.2

I should have included it.

L4 Transporter

Re: Has anyone gotten around being locked out of Panorama?

Are you setup with just local accounts or are you also using authentication through RADIUS/Kerberos/LDAP?

hkp
Not applicable

Re: Has anyone gotten around being locked out of Panorama?

Just local accounts.

L4 Transporter

Re: Has anyone gotten around being locked out of Panorama?

This would be the first time I've heard of local accounts being locked out. Are you able to log in at the console?

At any rate, I would report this to Palo Alto Support.

hkp
Not applicable

Re: Has anyone gotten around being locked out of Panorama?

Thanks for help.

hkp
Not applicable

Re: Has anyone gotten around being locked out of Panorama?

Well, support wasn't much help.  I was told to use the default admin username and password.  That did not work.

I was able to change the admin password by changing the phash value for the admin user in every xml file I could find.  Probably not a supported way of doing things, but I got back in.

If a panorama password recovery tool doesn't exist, maybe PaloAlto can try this and give me some credit.  :smileywink:

L4 Transporter

Re: Has anyone gotten around being locked out of Panorama?

Hmm, how were you able to alter the PHASH if you could not log into the Panorama?

L3 Networker

Re: Has anyone gotten around being locked out of Panorama?

What XML files are you referring to and where are they located?

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!