Any other suggestions?
Solved! Go to Solution.
This would be the first time I've heard of local accounts being locked out. Are you able to log in at the console?
At any rate, I would report this to Palo Alto Support.
Well, support wasn't much help. I was told to use the default admin username and password. That did not work.
I was able to change the admin password by changing the phash value for the admin user in every xml file I could find. Probably not a supported way of doing things, but I got back in.
If a panorama password recovery tool doesn't exist, maybe PaloAlto can try this and give me some credit. :smileywink:
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