How to report false positive if I'm not a customer

L1 Bithead

How to report false positive if I'm not a customer

Hello there, 

I represent Kromtech company(https://kromtech.com) which produces MacKeeper app (https://mackeeper.com). 

We have report from our partners that your WildFire service marks our products as Malware.

Screen Shot 2018-05-18 at 10.41.48 AM.png

We would like to report false positive but I didn't find a way how to do that if I don't own your service. Could you please help me with that? 
Appreciate your help.

Have a nice day.

Tags (2)
L7 Applicator

Re: How to report false positive if I'm not a customer

Probably best to report this over in the Virus Total forum.  This is monitored by the threat team to change file verdicts.

 

https://live.paloaltonetworks.com/t5/VirusTotal/bd-p/VirusTotal_Discussions

 

 

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
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