How to request Palo Alto to add the Certificates to the trusted CA?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

How to request Palo Alto to add the Certificates to the trusted CA?

L2 Linker

Hi guys,

Our staff try to access on website https://webmail.spintel.net.au, but session 'aged out'. If we set that website to bypass decryption, it worked.

The certificate was issued by RapidSSL SHA256 CA- G3, but it is not on the trusted CA list. However, its root CA was listed.

Is there a process/way to alert Palo Alto to add the Certificates to the list?


Thanks,

Cheers

6 REPLIES 6

L5 Sessionator

Hi

You can add intermediate certificate by following steps.

How to Import the Intermediate CA on the Firewall

Hi emr,

Thanks for the suggestion. But is it possible to request PA to add certain CA in the next release?

Cheers,

Peiyao

Hi,

I'm not employee, you should contact to PAN-SE or TAC.

I guess it depends on the original repository they are using.

L1 Bithead

Hi,

You don't need to import the intermediat certificate. The server at webmail.spintel.net.au should provide this certificate which it does.

You only need the same root certifcate in the Palo and this is also the case. You'll need to look elsewhere.

The cert at webmail.spintel.net.au has SHA256 and a 2048 Bits key.

What PANOS version do you have?

Regards,

Tijl

Hi Tijl,

Thanks for your reply. The software version is 6.0.3.

We assume this might be the certificate issue as once the website is added to bypass ssl decryption, and it works.

Cheers,

Mel

I think your best bet on this type of issue is to open a support case.  If you can enable the encryption again and allow support to collect data for the broken connection and the working connection, they should be able to determine exactly why decryption does not work for this site.

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
  • 3320 Views
  • 6 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!