Internal Gateway configuration problem

L0 Member

Internal Gateway configuration problem

I'm using PA-3220 firewall.

Ethernet 1/1,1/2,1/3,1/4 is connected to main switch, Cisco AP, Internal router and server 10Gb switch.


I setup a GlobalProtect internal gateway for using User-ID and used vlan 1 ( as the gateway and Portal's IP.


When I used GlobalProtect to connect the Portal (, it shows “Connection Failed – Please select a gateway to connect manually.”


Is it I cannot used vlan 1 as the Portal and Gateway's interface?


If I cannot use vlan 1, how to fix the problem?



Community Team Member

Re: Internal Gateway configuration problem

First question that I would have is: 

Are you using a GlobalProtect License? as it was required before for an Internal Gateway.

Stay Secure,
End of line
L3 Networker

Re: Internal Gateway configuration problem

Hi @hmc_charles 


>Have you checked this below?


>Have you tried with a different version of GP?

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