So I was tieing my Panorama to my Cloud Services and when I go to verify my account in Panorama after installing the Logging licence i get the following error when entering my OTP from the Support portal into Panorama.
Failed to verify account. CP_DECRYPT_FINAL_FAIL
I am Super User BTW in Support Portal.
Solved! Go to Solution.
So apparently it is a Bug in 9.0.2.
This is a known issue currently being investigated by Engineering via bug IDs CYR-7662, PAN-118414
OTP verification failure with error CP_DECRYPT_FINAL_FAIL is caused by a regression in Panos version 9.0.2 and later.
If you are seeing this OTP error, it is likely that you are on panorama version 9.0.2 and the only work-around we have right now is to downgrade the Panos version to 9.0.1
No, it is not fixed in 9.0.3.
If you run 9.0.2, you still have to downgrade to 9.0.1 to perform the OTP verification.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!
The Live Community thanks you for your participation!