Issues with dynamic updates

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L1 Bithead

Issues with dynamic updates

Hi  Community

 

We are having problems when we are trying to download updates ,some error are showing

 

fail.png

 

  • AV Updates are not  installing
  • Applications and threats downloaded but not install
  • WildFire  are not downloaded

 

 

Some suggestions please ?

Tags (1)
Community Team Member

Re: Issues with dynamic updates

Hi @larry2019 ,

 

Which PAN-OS version are you running ?

I'm seeing this message in the PAN-OS 8.0.6 release notes (Addressed Issues).

 

Cheers !

-Kiwi.

 
L1 Bithead

Re: Issues with dynamic updates

Hi @kiwi 

My Current  OS

os.png

 

Thanks for your reply

L7 Applicator

Re: Issues with dynamic updates

Hello,

Is this s new setup? If yes, I usually manually install the first go round then let dynamic updates take over. If its not a new setup, then I would say give support a call.

 

Regards,

L3 Networker

Re: Issues with dynamic updates

 
L3 Networker

Re: Issues with dynamic updates

Hi,

 

You should try to download the current dynamic updates files from the PaloAlto customer portal, and then manually upload them to your device and install.

After that the dynamic updates should work fine.

 

I also faced a similar issue once when a downloaded update was no good (maybe corrupt) I had to manually delete it from the boy (using cli) and then download another update file it solved the issue.

 

> delete anti-virus update archivename

 

> delete content update filename

 

Regards,

 

Laurent

L4 Transporter

Re: Issues with dynamic updates

Is there something holding you back from running the 8.1.x code train?  I've have much more success with 8.1 than 8.0.

L3 Networker

Re: Issues with dynamic updates

I'm currently running same release 8.0.14 on my appliances (planned to upgrade to 8.1 soon) and never seen this issue. I'm pretty sure that 8.0.14 is a very stable release, but you can have a look at the last 8.0.17 RN to see wether similar issue has been identified if you want.

Highlighted
L1 Bithead

Re: Issues with dynamic updates

Hi guys

I made a PAN-OS update ( actually i have a 8.1 PAN-OS) but issue still showing.

I also deleted manually updates and download the current dynamic updates files from the PA portal, and then manually upload them to your device and install whitout results.

2019-05-20_11-24-37.png

 

More suggestions please

L4 Transporter

Re: Issues with dynamic updates

Have you opened a ticket?

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