Jumpcloud RADIUS Auth failure

L1 Bithead

Jumpcloud RADIUS Auth failure



I have configured a RADIUS profile to use a "Directory as a service" provider (JumpCloud) for authentication, I have tested this with LDAP and everything seems to work as intended but when I configure the Radius profiles and test authentication via the cli I get the following response

Failed EAPOL auth (-1).
Response for user: "bob" from RADIUS server: "self signed certificate in certificate chain; unknown CA"

I have been through and installed the certificate chains for JumpCloud as well as the certificate they provide so I am not sure I understand exaclty what this certificate error is refering to.


Any help will be appreciated.



Tags (2)
L1 Bithead

Re: Jumpcloud RADIUS Auth failure

Looks like I have managed to solve this issue, appears I had the wrond certificate chains loaded.

L0 Member

Re: Jumpcloud RADIUS Auth failure

Hi @Marc_T,


Please can you share more light on how you resolved this issue?


I'm having the same issue as well. However, this time, it is Palo Alto RADIUS authentication via Aruba ClearPass, using EAP-MSCHAPv2 as Authentication protocol. My experience in SSL certificates is not so fantastic. 


Actually, an SSL certificate was installed on the RADIUS server (ClearPass) which I exported and imported into the Palo Alto firewall.


Patiently waiting for your feedback. 



Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!