My company uses KnowBe4 for email phishing training. During our current campaign we discovered that test emails were getting opened and attachments or hyperlinks were triggered identifying a test failure. This happened when the user could not have opened the email as they were not at work, nor did they have remote access. Upon further inspection I discovered the attachment had been tested via WildFire which caused the false positive.
Is anybody out there using KnowBe4 and found a way to get around this issue? It invalidates IT's stance when our own tools are creating a false positive. I am not trying to discredit KnowBe4 or compare with other products, because I am sure this would happen with any product that sends test email that flow through the firewall.
Thanks in advance,
I am not using the solution you provided, but from a WF perspective, you can always change the verdict from malicious to benign.
The FW and WF solution is working as expected. You WANT the WF to filter out malicious traffic.
What I would probably do (if this is a training environment) is simply NOT have a WF profile attached to the inbound mail rule, now WF cannot prematurely filter those out.
Just trying to helpful.
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