PA-500 CLI and web interface unbearably slow

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PA-500 CLI and web interface unbearably slow

L2 Linker

"show system resources" indicates CPU is 80% idle... yet can take 90 seconds to display results.  Logging into the web interface can take 60 seconds.  Committing insignificant changes can take 5 minutes (Maybe this is excusable). These are not exaggerations.

How can I troubleshoot the source of this latency?  I'd love to hear an responses such as "you don't have logging turned on, do you?  go turn it off!" or "get used to it, we all have that problem".

I'm running 6.0.2.

Thank you,

Chris

1 accepted solution

Accepted Solutions

Hello Chris,

Could you please restart the management server daemon on this PAN FW. It seems the management-server takes a large amount of memory from it's MP. This will not impact to the production traffic on your PAN firewall.

CLI command to restart mgmt-server:   > debug software restart management-server

( after applying the above mention command, you will lose the SSH access to the fw)

Mem:    942232k total  >>>>>>> total memory available on Management-plane,   918288k used,    23944k free,


2540 root      20   0  946m >>>>>>>>>>>>>> memory used  287m 4188 S   16 31.2   1326:32 mgmtsrvr



Thanks

View solution in original post

11 REPLIES 11

L7 Applicator

Hello Chris,

Could you please apply CLI command > show system resources follow  ( press enter). After that, apply Shift +M. Capture that output and share with us. It may be web-server or management-server is taking high memory on the MP.

Thanks

I am getting the same issue on my PA-2050 using PA OS 6.0.3

top - 12:38:40 up 46 days,  4:06,  1 user,  load average: 16.20, 14.47, 9.41

Mem:    942232k total,   918288k used,    23944k free,      872k buffers

Swap:  2008084k total,  1206204k used,   801880k free,    97004k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND

2540 root      20   0  946m 287m 4188 S   16 31.2   1326:32 mgmtsrvr

2539 root      20   0  364m  89m 7904 S    0  9.7   1736:31 devsrvr

2564 root      20   0  691m  74m 1696 S    0  8.1 540:43.88 logrcvr

2523 root      20   0  195m  67m  63m S    0  7.4 537:13.90 useridd

27243 nobody    20   0  230m  30m 4320 S    0  3.3  97:26.05 appweb3

25316 root      30  10 61384  14m 5444 D    0  1.6   0:00.91 pan_logdb_index

14141 nobody    20   0  203m  14m 3296 S   65  1.6   1167:41 appweb3

2087 root       0 -20 79320 8940 2068 S    0  0.9 389:30.83 masterd_apps

2570 root      20   0  207m 5660 2332 S    0  0.6  92:02.36 sslmgr

13805 root      20   0  5376 5252 2748 S    0  0.6   0:01.56 ntpd

21338 admin     20   0  106m 4336  832 S    0  0.5   0:06.85 cli

2113 root      20   0 99.7m 4060 1280 S    0  0.4  19:28.60 dagger

2114 root      30  10 42836 3848 1740 S    0  0.4 220:48.80 python

2575 root      20   0  116m 3304 1892 S    0  0.4  87:05.35 authd

2098 root      15  -5 41332 2348 1216 S    0  0.2 723:19.93 sysd

2572 root      20   0 82668 1976 1180 S    0  0.2  31:04.69 dnsproxyd

2574 root      20   0  147m 1876 1152 S    0  0.2  34:44.52 routed

2567 root      20   0  217m 1788 1424 S    0  0.2 111:03.09 varrcvr

2121 root      20   0  137m 1712 1192 S    0  0.2  43:44.09 sysdagent

14106 nobody    20   0  104m 1664 1372 S    0  0.2  17:01.23 appweb3

2350 root      20   0 95244 1576 1208 S    0  0.2  22:37.49 cryptod

2569 root      20   0  116m 1476 1228 S    0  0.2  29:17.18 satd

2563 root      20   0 84236 1420 1228 S    0  0.2  21:56.60 ikemgr

2145 root      20   0 84956 1380 1076 S    0  0.1  30:29.08 chasd

2568 root      17  -3 66604 1376 1052 S    0  0.1  26:05.06 ha_agent

2573 root      20   0 80340 1248 1092 S    0  0.1  23:00.67 pppoed

2565 root      20   0  102m 1236 1064 S    0  0.1  23:11.16 rasmgr

5058 root      20   0 49888 1236 1032 S    0  0.1  32:18.81 snmpd

2571 root      20   0 67204 1188 1056 S    0  0.1  26:40.90 pan_dhcpd

25331 root      20   0  3828 1172 1036 D    0  0.1   0:00.23 sh

2144 root      20   0 36052 1128  972 S    0  0.1  40:15.44 ehmon

2566 root      20   0  101m 1124  992 S    0  0.1  23:35.00 keymgr

2143 root      20   0 67660 1080  948 S    0  0.1  25:17.97 brdagent

21305 root      20   0 21316 1080 1016 S    0  0.1   0:00.30 sshd

25228 admin     20   0  4528 1060  808 R   49  0.1   0:02.00 top

21780 root      30  10  3892 1052  880 S    0  0.1   0:00.79 genindex.sh

21333 admin     20   0 21452  820  640 S    0  0.1   0:00.40 sshd

5063 root      20   0  8792  788  680 S    0  0.1   0:18.63 syslog-ng

2391 root      20   0  6844  780  752 S    0  0.1   0:00.11 sshd

1912 root      20   0  2108  668  664 S    0  0.1   0:00.06 rpc.statd

2392 root      20   0  6780  668  664 S    0  0.1   0:00.05 sshd

13778 root      20   0  2896  656  596 S    0  0.1   0:00.18 crond

1874 root      20   0  2004  632  588 S    0  0.1   0:14.43 syslogd

1977 root      20   0  3276  628  624 S    0  0.1   0:00.02 xinetd

2007 root      20   0  2608  628  560 S    0  0.1   0:17.35 rpc.mountd

2142 root      20   0  7208  624  620 S    0  0.1   0:00.13 tscat

    1 root      20   0  1832  600  576 S    0  0.1   1:10.71 init

1894 rpc       20   0  2076  484  480 S    0  0.1   0:00.01 portmap

2090 root      20   0  1884  456  452 S    0  0.0   0:00.01 agetty

  867 root      16  -4  1992  384  380 S    0  0.0   0:01.06 udevd

1877 root      20   0  1888  368  364 S    0  0.0   0:00.05 klogd

1886 root      20   0  1868  328  232 S    0  0.0  13:44.25 irqbalance

5062 root      20   0  4796  212  208 S    0  0.0   0:00.01 syslog-ng

    2 root      20   0     0    0    0 S    0  0.0   0:00.01 kthreadd

    3 root      RT   0     0    0    0 S    0  0.0   0:24.12 migration/0

    4 root      20   0     0    0    0 S    0  0.0   8:24.78 ksoftirqd/0

    5 root      RT   0     0    0    0 S    0  0.0   0:23.39 migration/1

    6 root      20   0     0    0    0 S    0  0.0   8:04.71 ksoftirqd/1

Hello Chris,

Could you please restart the management server daemon on this PAN FW. It seems the management-server takes a large amount of memory from it's MP. This will not impact to the production traffic on your PAN firewall.

CLI command to restart mgmt-server:   > debug software restart management-server

( after applying the above mention command, you will lose the SSH access to the fw)

Mem:    942232k total  >>>>>>> total memory available on Management-plane,   918288k used,    23944k free,


2540 root      20   0  946m >>>>>>>>>>>>>> memory used  287m 4188 S   16 31.2   1326:32 mgmtsrvr



Thanks

Hulk,

Thank you.  I should have thought to look at mem usage after I confirmed it wasn't a CPU problem.  mgmtsrvr mem usage dropped from 1GB to 400MB.  Now I have to figure out how to setup a cron job to restart it every night (only partially joking).

Chris

You are welcome Chris. Smiley Happy

L4 Transporter

Hello,

If I were you, I will upgrade the memory (upgrade kit exist for about 500$, with the upgrade you got 2GB for the management plane).

Navigation into the web interface is MUCH more faster and commit time is divided by a factor of 2...

Regards,

HA

L3 Networker

Hi,I've got the same problem with PA500 and PAN OS 6.0.4

In my case the process geindex.sh use a lot of cpu

ORDER BY CPU

top - 13:04:59 up 10 days, 18:26,  1 user,  load average: 1.24, 1.58, 3.50
Tasks: 104 total,   3 running, 101 sleeping,   0 stopped,   0 zombie
Cpu(s):  3.7%us,  5.8%sy, 11.2%ni, 68.2%id, 10.9%wa,  0.0%hi,  0.2%si,  0.0%st
Mem:    938136k total,   897268k used,    40868k free,    34108k buffers
Swap:  2008084k total,  1521284k used,   486800k free,   111064k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
22839       30  10  4012 1384 1088 R   60  0.1   1:33.20 genindex.sh
7235       20   0  4464 1016  784 R    4  0.1   0:00.05 top
2972       20   0  102m 1448 1072 S    2  0.2   6:26.11 keymgr
20881       20   0 49912 2100 1388 S    2  0.2   8:28.13 snmpd
    1       20   0  1832  544  516 S    0  0.1   0:15.38 init
    2       20   0     0    0    0 S    0  0.0   0:00.01 kthreadd
    3       RT   0     0    0    0 S    0  0.0   0:03.61 migration/0
    4       20   0     0    0    0 S    0  0.0   1:25.80 ksoftirqd/0
    5       RT   0     0    0    0 S    0  0.0   0:03.97 migration/1
    6       20   0     0    0    0 S    0  0.0   1:21.47 ksoftirqd/1
    7       20   0     0    0    0 S    0  0.0   2:43.78 events/0
    8       20   0     0    0    0 S    0  0.0   4:18.32 events/1
    9       20   0     0    0    0 S    0  0.0   0:00.05 khelper
   12       20   0     0    0    0 S    0  0.0   0:00.00 async/mgr
  111       20   0     0    0    0 S    0  0.0   0:01.70 sync_supers
  113       20   0     0    0    0 S    0  0.0   0:02.73 bdi-default
  114       20   0     0    0    0 S    0  0.0   1:19.88 kblockd/0
  115       20   0     0    0    0 S    0  0.0   1:16.84 kblockd/1
  124       20   0     0    0    0 S    0  0.0   0:00.00 ata/0
  125       20   0     0    0    0 S    0  0.0   0:00.00 ata/1
  126       20   0     0    0    0 S    0  0.0   0:00.00 ata_aux
  131       20   0     0    0    0 S    0  0.0   0:00.00 khubd
  134       20   0     0    0    0 S    0  0.0   0:00.00 kseriod
  155       20   0     0    0    0 S    0  0.0   0:00.00 rpciod/0
  156       20   0     0    0    0 S    0  0.0   0:00.00 rpciod/1
  172       20   0     0    0    0 R    0  0.0  27:54.79 kswapd0
  173       20   0     0    0    0 S    0  0.0   0:00.00 aio/0
  174       20   0     0    0    0 S    0  0.0   0:00.00 aio/1
  175        1 -19     0    0    0 S    0  0.0   0:00.00 nfsiod
  765       20   0     0    0    0 S    0  0.0   1:44.30 octeon-ethernet
  793       20   0     0    0    0 S    0  0.0   0:00.00 scsi_eh_0
  798       20   0     0    0    0 S    0  0.0   0:01.18 mtdblockd
  826       20   0     0    0    0 S    0  0.0   0:00.00 usbhid_resumer
  866       20   0     0    0    0 S    0  0.0   0:43.94 kjournald
  919       16  -4  1992  392  388 S    0  0.0   0:01.03 udevd
1172       20   0 21316 2468 2036 S    0  0.3   0:00.14 sshd

ORDER BY MEMORY

top - 13:06:19 up 10 days, 18:27,  1 user,  load average: 0.91, 1.42, 3.28
Tasks: 104 total,   3 running, 101 sleeping,   0 stopped,   0 zombie
Cpu(s):  0.8%us, 10.5%sy, 27.2%ni, 30.7%id, 30.7%wa,  0.2%hi,  0.0%si,  0.0%st
Mem:    938136k total,   900764k used,    37372k free,    30892k buffers
Swap:  2008084k total,  1521292k used,   486792k free,   109728k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
5843 root      20   0  863m  86m 2824 S    0  9.5  98:37.92 mgmtsrvr
2970 root      20   0 1074m  85m 1664 D    1  9.4  44:07.18 logrcvr
2945 root      20   0  242m  83m 8664 S    0  9.1 111:50.75 devsrvr
2934 root      20   0  183m  69m  63m S    0  7.6  64:02.18 useridd
1818 mauro.bi  20   0  106m  25m  11m S    0  2.8   0:03.50 cli
7432 nobody    20   0  271m  15m 1552 S    0  1.7  86:48.31 appweb3
2290 root       0 -20 85888 8292 2000 S    0  0.9  65:17.81 masterd_apps
8505 nobody    20   0  111m 6112 3180 S    0  0.7   7:58.57 appweb3
22664 root      20   0 37276 6044 3324 S    0  0.6   0:00.79 masterd_batch
8503 nobody    20   0  176m 5500 2504 S    0  0.6   8:07.93 appweb3
20681 root      20   0  5616 5480 2952 S    0  0.6   0:00.59 ntpd
2981 root      20   0  107m 4320 3632 S    0  0.5   4:02.39 authd
2318 root      30  10 42968 3732 1668 S    0  0.4  40:58.18 python
2978 root      20   0 82772 3640 1120 S    0  0.4   5:10.94 dnsproxyd
1172 root      20   0 21316 2416 1984 S    0  0.3   0:00.14 sshd
2302 root      15  -5 41216 2268 1200 S    0  0.2 117:49.65 sysd
2969 root      20   0 85144 2248 1688 S    0  0.2   5:57.16 ikemgr
2980 root      20   0  147m 2104 1128 S    0  0.2   6:19.41 routed
20881 root      20   0 49912 2092 1384 S    0  0.2   8:28.39 snmpd
2973 root      20   0  217m 1972 1292 S    0  0.2  38:48.62 varrcvr
2325 root      20   0  139m 1940 1164 S    0  0.2   7:22.91 sysdagent
2971 root      20   0  103m 1892 1460 S    0  0.2   4:32.53 rasmgr
2317 root      20   0  100m 1716 1268 S    0  0.2   3:45.53 dagger
2616 root      20   0 95912 1684 1188 S    0  0.2   4:17.02 cryptod
10375 root      20   0 12124 1668 1508 S    0  0.2   0:00.02 wmic

Any idea?

Thanks

Regards


Vendor RAM pricing; don't you just love it 😉

L2 Linker

I can just confirm that PA-500 management (PanOS 6.0.5 now, the same with earlier versions) is EXTREMELY slow. Actually, it's a shame that PA's software can not normally run on it's hardware!

I suggest you to buy RAM upgrade.

It solves my problems

Now GUI is pretty fast and commit operation take less than 3 minutes

I think that 3 minutes to commit is still slow.. How much time booting takes? Ours (without ram upgrade) takes more than 10min to boot and is pain to manage.. Smiley Sad PA is selling expensive RAM upgrade kits instead of apologizing it's customers and giving them for free..

Actually, we are looking into other vendors.

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