PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

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L1 Bithead

PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

I have two PA-820 firewalls that won't come back up after upgrading to 8.0.7. We have power-cycled to no avail. Support doesn't really have any answers beyond that at this point. We also upgraded an 850 that was fine. Any help?

L7 Applicator

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

@boneelb,

Can you get the 820 into maintenance mode? 

L3 Networker

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

Conect via console and check what's happening there. Or reboot in maint mode and rollback.

L1 Bithead

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

boneelb, were you able to restore the PAs?
L7 Applicator

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

Hello,

I also have a 820 that is misbehaving. Occasionally locks up to the point where there is no traffic passed and no lights on the device. A full power cycle is required. I have a TAC case open and htey think its a memory leak. Not sure why it failed after your reboot however.

 

Regards,

L1 Bithead

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

Hi all,

Not able to get it into maint mode or restore at this point. Still working with support.

L1 Bithead

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

Haven't been successful yet

L1 Bithead

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

Good to know! We've had green lights all along but nothing passing through / ping timeouts

L1 Bithead

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

After many hours with support, we figured out the problem was actually with our IPSec tunnels and required adding a new security rule - not sure why yet, as only thing we did was upgrade all 3 firewalls to 8.0.7 - guess I missed an important release note! Thanks for all of the help

L1 Bithead

Re: PA-820 Firewalls Won't Come Back up After Upgrade to 8.0.7

Can you please share what policy was added to fix your issue. We currenlt have more than 6 of this, but the two that I have running IPSec tunnel keeps crashing and all the lights in fron disappears and only comes back up on reboot.

 

Thanks

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