PA5060 can't install Application and Threats

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L0 Member

PA5060 can't install Application and Threats

Hi, I found when I use Dynamic update and install install Application and Threats, I can't finish the update. There are some info on my screen. Does any one can tell me what's happy?

Operation Install

Status Completed

Result Failed

Details .latest-content.tar.gz has not been downloaded. Download and try again

Highlighted
L2 Linker

Re: PA5060 can't install Application and Threats

You might not have license the device yet, you must license the device before downloading content. You can manually enter authorization codes on the device or perform a license retrieval from the webui or the command line.

Helpful command

'request license info' : shows the currently installed licenses

'request license fetch auth-code ' : retrieves license associated with an authorization code.

L7 Applicator

Re: PA5060 can't install Application and Threats

Hello,

Could you please apply CLI command > tail follow yes mp-log ms.log >>>>>>>> while  downloading the Application-and-threat database from GUI.

It would show the reason behind the failure.

Thanks

L0 Member

Re: PA5060 can't install Application and Threats

Hi,

The problem has been resolved.  I removed the application & threats database and reinstalled it, the error message didn't appear . Thank you.

There are error messages below:

PA5050 install error message.pngPA5050 commit error message.png

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