Palo Alto Networks Case Management portal has certificate chain issues

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Palo Alto Networks Case Management portal has certificate chain issues

L3 Networker

If you have a decryption policy in place to block access to untrusted sites, the case management portal https://supportcases.paloaltonetworks.com, is blocked because the certificate chain has not been set up properly.

 

https://www.ssllabs.com/ssltest/analyze.html?d=supportcases.paloaltonetworks.com

 

I have tested this from Sydney, Australia and Los Angeles, USA, both resolve to different IP addresses but both are exhbiting the same issue.

 

Do I raise this a standard support case?

 

Thanks,

Eugene

1 accepted solution

Accepted Solutions

Hi @eugenep

 

Issue was fixed

 

thanks for reporting this!

 

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

View solution in original post

6 REPLIES 6

Cyber Elite
Cyber Elite

Hi @eugenep

 

Thanks for reporting this, I'll forward this to our web team

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Hi @reaper

 

This is still showing up as untrusted.  Is anyone planning to fix this up soon?

 

Eugene

hi @eugenep

I've forwarded your findings to our internal web team and they're looking into it, but I am not privy to their timeline

 

I'll update here once I have more information

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Thanks again @reaper

Hi @eugenep

 

Issue was fixed

 

thanks for reporting this!

 

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Yep, looks good.

 

Thanks for letting me know.

 

  • 1 accepted solution
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