Palo Alto Networks Case Management portal has certificate chain issues

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Highlighted
L3 Networker

Palo Alto Networks Case Management portal has certificate chain issues

If you have a decryption policy in place to block access to untrusted sites, the case management portal https://supportcases.paloaltonetworks.com, is blocked because the certificate chain has not been set up properly.

 

https://www.ssllabs.com/ssltest/analyze.html?d=supportcases.paloaltonetworks.com

 

I have tested this from Sydney, Australia and Los Angeles, USA, both resolve to different IP addresses but both are exhbiting the same issue.

 

Do I raise this a standard support case?

 

Thanks,

Eugene


Accepted Solutions
Highlighted
L7 Applicator

Re: Palo Alto Networks Case Management portal has certificate chain issues

Hi @eugenep

 

Issue was fixed

 

thanks for reporting this!

 

View solution in original post


All Replies
Highlighted
L7 Applicator

Re: Palo Alto Networks Case Management portal has certificate chain issues

Hi @eugenep

 

Thanks for reporting this, I'll forward this to our web team

Highlighted
L3 Networker

Re: Palo Alto Networks Case Management portal has certificate chain issues

Hi @reaper

 

This is still showing up as untrusted.  Is anyone planning to fix this up soon?

 

Eugene

Highlighted
L7 Applicator

Re: Palo Alto Networks Case Management portal has certificate chain issues

hi @eugenep

I've forwarded your findings to our internal web team and they're looking into it, but I am not privy to their timeline

 

I'll update here once I have more information

Highlighted
L3 Networker

Re: Palo Alto Networks Case Management portal has certificate chain issues

Thanks again @reaper

Highlighted
L7 Applicator

Re: Palo Alto Networks Case Management portal has certificate chain issues

Hi @eugenep

 

Issue was fixed

 

thanks for reporting this!

 

View solution in original post

Highlighted
L3 Networker

Re: Palo Alto Networks Case Management portal has certificate chain issues

Yep, looks good.

 

Thanks for letting me know.

 

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