Palo alto captive portal not display on google chrome

Reply
Highlighted
Not applicable

Palo alto captive portal not display on google chrome

Hi,

I'm having problem with our Palo Alto PA-500 do not display captive portal on google chrome.

however if open use other browser it can display the portal.

Do anyone know how to fix it?

Because it just happen last one week, previously we do not have problem with it.

Thank you.

Tags (1)
bat
L5 Sessionator

Re: Palo alto captive portal not display on google chrome

Netmin

Is this happening for all the websites or specific websites such as google services, https websites ?

L4 Transporter

Re: Palo alto captive portal not display on google chrome

Netmin


Can you try clearing the Browser cache? Also was chrome browser recently updated in your environment?

We can also try restarting the l3svc process which kick starts the captive portal setup. The command to do so is shown below:

> debug software restart l3-service

Thanks

Not applicable

Re: Palo alto captive portal not display on google chrome

Hi,

This happen when user try to authenticate to portal for the first time.

If I try open using google chrome cannot display the portal authentication (blank page) and sometimes display only portal but not the user and password box, however if using other browser the portal show up.

This problem only happen recently about 5 days ago, we never have problem before with google chrome.

Here I attached print screen for reference.

Thank you.

Screenshot_2014-10-13-14-13-04.png

Screenshot_2014-10-13-14-13-16.png

L4 Transporter

Re: Palo alto captive portal not display on google chrome

Typically clearing the browser cache has resolved this issue for any of our users.

L6 Presenter

Re: Palo alto captive portal not display on google chrome

Hi Netmin,

I agree this appears to  be a cache issue. Did you try with a different system ?

Regards,

Hardik shah

Not applicable

Re: Palo alto captive portal not display on google chrome

Poblem fix, it google chrome version issue some how not compatible with palo alto portal.

Since google chrome update new version no more issue.

Thanks all.

L4 Transporter

Re: Palo alto captive portal not display on google chrome

What version of Chrome was causing the issue? Just curious similar symptoms occur in the future

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!