Rule allowed but policy-deny?

L3 Networker

Rule allowed but policy-deny?

Hi, We have something strange in our firewall. We have a client/computer with Sonos software and the software need to update. When we click update in the software we get a message that something is wrong. So I checked our firewall and in the monitor I can see that the update needs to get pulled from akamai and it is denied. So I created a rule that the user have the permission to access this website. The update is still not working and I can see that in the monitor my allow rule is hitted but the session end reason is policy-deny. How to fix this?
L5 Sessionator

Re: Rule allowed but policy-deny?



Could you post a screenshot of both the traffic logs with policy deny, and the security policy rule you would like this traffic to hit please?




L3 Networker

Re: Rule allowed but policy-deny?

Hi Luke, I have found the solution. First of all add the following addresses: After that create an allow rule for the AD group with destination the two addresses. When this is finished create a no decrypt rule to these two destination addresses. Software and firmware update like a charm :)
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