08-11-2015 12:14 AM
Hi,
I think it´s a problem that we are not allowed to decide the time a report should be sent. According to support it´s automatically set at 2:am to releive the box of this burden during normal office hours. How Plao Alto knows every customer and their working hours is a mystery to me. And when trying to troubleshoot report delivery this becomes even more of an obstacle since one needs to wait 24h to find out if the problem is resolved. Is there any Place to post this as a feature request?
Thanks,
Mikael
08-11-2015 03:42 AM
The feature request system at Palo Alto is managed by your Sales engineer. They have access to an internal database of all the requests made. And customers can request items be added to the database and vote for existing requests.
Each request gets a number i.e. FR123.
Your sales engineer can record you vote for this feature, each company customer gets one vote. They can give you the FR number and you can post it here to request other users also vote for the feature.
For you testing of the email issue, I usually turn off NTP and then manually set the time to just before 2:00 AM to trigger the test.
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