Source User in Monitoring tab same time not viewed

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Source User in Monitoring tab same time not viewed

live.jpgThis my issue !!!

 

During the snapshot same time the source user is not capture by PA

 

and for this issue the internet for specific user is disconnected

 

after 5 min the connection start again and the source user is showing 

 

any idea about this problem 

 

 

Many Thanks for all  

 

 

Community Manager

Re: Source User in Monitoring tab same time not viewed

this depends on your configuration assuming you have the user-id agent enabled, you will want to verify the "user identification timeout" and maybe extend it to several hours, you could also enable probing to facilitate user identification

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