Tech Support File Contents

L1 Bithead

Tech Support File Contents



I tried to search online a lot but I could not find what exactly are the contents of tech support file are that we occassionaly download and send to tech support for support.


Could someone please throw some light on what exact information is downloaded in tech support file?



Community Team Member

Re: Tech Support File Contents

Hi @psharma,


The tech support file contains logs from various daemons, it also contains the firewall configuration and can also be used to review firewall resources.  Any passwords configured on the FW are stripped from the TSF if you're worried about that.


That said, configuration data that could be used to identify a customer, like the hostname, object names or domain names used in authentication profiles can be found in the TSF.


Cheers !




L7 Applicator

Re: Tech Support File Contents


@kiwi pretty much laid everything out for you, but if you're still worried you can actually generate the file and take a peak at it prior to sending anything in to verify that you aren't giving out any information that your company may disallow by policy. There's also some cool underlying configuration statements hidden in here that most users wouldn't typically see which are kind of neat ;-) 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!