We are having issues with one application while migrating the network from ASA to PA
PA is Running 8.0.9 on 3020.
Application shows as incomplete with more than 4 packets.
We see trasmit and receive in the PA.
Nothing in threat logs.
As per TAC they say use App override as first step and then flow basic and content basic.
Will do this once gets test window from the client.
Need to confirm if this is best way to troubleshoot this.
Solved! Go to Solution.
I would see if you can get a packet capture for this type of traffic; see what the traffic actually is. If you're noticing patterns then you can even create your own App-ID and custom signature for the traffic you have here.
Otherwise, application override is probably your best bet.
An application-override rulebase entry will work; however, I'd highly recommend using that only as an intermediate step before doing what @LukeBullimore mentioned and just building your own application signature for this traffic. Since you already mentioned that you have to wait for a maintenance window as is, I would pursue a custom app-id in the meantime.
will look for custom app also
in curent scenario we see tcp retransmissions as PA does not see return traffic from client.
can you please redirect me to best document for custom app?
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!
The Live Community thanks you for your participation!