Trying to install Global Protect VPN client

L0 Member

Trying to install Global Protect VPN client

Hello All..

I am trying to install the GlobalProtect VPN client on a Windows 10 box and am having difficulties.

The machine already has the Cisco AnyConnect client on it.

The install seems to complete OK, but when I try to connect with the client it never connects.  In the log I see:


(T21360) 08/21/17 10:55:32:387 Error(  51): Driver is not installed, reinstall it now!


I have tried uninstalling and reinstalling the client. No luck.

I also installed the client on another laptop and it works fine.


Any help would be greatly appreciated.

L4 Transporter

Re: Trying to install Global Protect VPN client



I have a windows 8 pc that has both the cisco VPN client and the globalprotect client install and they both work fine. So in my case there appears to be no relationship between the two that would cause issues that I am aware.

Community Manager

Re: Trying to install Global Protect VPN client

are you an admin on the windows10 machine? you may want to try and execute the installer 'as admin' to make sure you have enough privileges to install the driver onto the network interface

Help the community: Like helpful comments and mark solutions
Reaper out
L0 Member

Re: Trying to install Global Protect VPN client

Just tried that. No luck.  The VPN network adapter never gets installed even though it says the install was successful.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!