URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

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URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

In our setup we have a PA-500 (PanOS 4.0.7) where we filter URL's on categories from the Brightcloud database.

We found out a website which is in the "Adult and Pornography" category when we do a lookup on the Brightcloud lookup service.

However in the monitoring tab / URL Filtering in our PA-500 this URL seems to be in the "unknown" category.

We have the latest version of teh URL filtering installed, and some sites I submitted recently are now in the correct category.

However the site keeps in the category "unknown" instead of "Adult and Pornography".

Is there something we can do to solve this ?

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RNC
Not applicable

Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

From CLI try 'clear url-cache'.

Not applicable

Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

Tried the command to clear the  URL-cache, without any result, the URL keeps in the category "unknown".

L5 Sessionator

Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

Hi, what version of PAN-OS are you using?

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Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

I'm using PanOS version 4.0.7 .

L4 Transporter

Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

It sounds I have same issue before on my PA5020 v4.0.7.

Are you enabling 'dynamic url filtering' in URL Filtering Profile?

What I saw is if I use 'test url' command, it replies specific category from cloud-db,

though, logged URL traffic shows me 'unknown'

Emr

L5 Sessionator

Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

Hi guys,

If you both have Dynamic URL Filtering enabled and are still getting URLs categorized as "unknown", please file a ticket with our Support team so we can further investigate.  Assuming that you've already tried to clear the cache via the CLI command, please also include that in your ticket details so we know that you've tried it already.

Thanks,

Doris

L3 Networker

Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

Hi,

i have same problem with this version

regards

L3 Networker

Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"

Hi

do u have any solution?

Not applicable

Re: URL Filtering - Category "Unknown" on Brightcloud lookup in "Adult and Pornography"


I've enabled "Dynamic URL Filtering" and with the "test url" command the url is correctly categorized as "Adult and Pornography".

By now the URL is still categorized as "unknown" in the monitoring.

After this I executed the command "clear url-cache" in the CLI the URL is also categorized as "Adult and Pornography" in the monitoring (and blocked for the visitor).

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