From the routing table of the PAN firewall, it looks like the default route is pointing towards the primary-ISP for all internet traffic (0.0.0.0/0) and if a packet comes for specific destination 172.16.0.0/12, then only it will redirect to the next VR "Secondary". Hence, PAN will not redirect internet traffic towards the POXY. You may need to check the Laptop settings once more.
If the end-user's laptop/desktop sending traffic to 172.16.1.11, then only PAN will send it to the PROXY, else for all public destination IP address, the PAN firewall will route towards the Primary-ISP.
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