Unknown user after install and configure UI Agen

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Unknown user after install and configure UI Agen

Dear All,

     My PAN is 500 with 4.1.6 OS. I just migrate PAN agent to UI agent with version 4.1.6-5.  After installation and configuration, I check the user-mapping the result show as following;

> show user ip-user-mapping all

IP              Ident. By User                             Idle Timeout (s) Max. Timeout (s)

--------------- --------- -------------------------------- ---------------- ----------------

192.168.28.7    Unknown   unknown                          2                5              

192.168.41.58   Unknown   unknown                          0                3              

110.49.235.124  Unknown   unknown                          0                3              

113.107.137.18  Unknown   unknown                          1                4              

192.168.28.14   Unknown   unknown                          0                3              

10.1.199.102    GP        chowalit                         258273           258273         

192.168.28.200  Unknown   unknown                          1                4              

192.148.0.25    Unknown   unknown                          0                3    

    Every user is Unknown and Idle Timeout/Max Timeout is small.  Help me!!!

Thanks you

Chowalit

L2 Linker

Re: Unknown user after install and configure UI Agen

Hi Chowalit,

On server,

1) Check if the UID agent service is well started.

2) do you see the ip user mapping list being populated in UID agent?(security logs reading)

On PAN device

2) what's the connection status with agent?

#show user user-id-agent statistics

#show user user-id-agent state all

Regards

-Nicolas

Not applicable

Re: Unknown user after install and configure UI Agen

Have you solved this? Having the same issue..

xxxxxx> show user ip-user-mapping all

IP              Ident. By User                             Idle Timeout (s) Max. Timeout (s)

--------------- --------- -------------------------------- ---------------- ----------------

172.21.142.123  Unknown   unknown                          1                4

172.21.135.59   Unknown   unknown                          0                3

172.21.140.245  Unknown   unknown                          2                5

172.21.142.109  Unknown   unknown                          0                3

172.21.138.50   Unknown   unknown                          1                4

172.21.5.51     Unknown   unknown                          2                5

172.21.65.1     Unknown   unknown                          0                3

172.21.33.50    Unknown   unknown                          3                6

172.21.5.101    Unknown   unknown                          0                3

172.21.16.50    Unknown   unknown                          0                3

172.21.50.54    Unknown   unknown                          2                5

172.21.194.75   Unknown   unknown                          2                5

172.21.197.58   Unknown   unknown                          3                6

172.21.135.6    Unknown   unknown                          3                6

172.21.135.10   Unknown   unknown                          0                3

172.21.32.127   Unknown   unknown                          1                4

172.21.135.11   Unknown   unknown                          0                3

Total: 17 users

uid-configured

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