I'm looking at getting a Palo Alto used. A lot of the units are pan os 4, 5 or 6. For a PA-500, for example, can I get a 5.x OS and upgrade it to 7.1? Does this require a support contract to upgrade it?
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In order to downlaod the PAN-OS one should have an access to Palo Alto Support portal. As far as I remember you can register yourself using the serial number of the PA-500 you have. Once you register you are allowed to download PAN-OS for the hardware platform you have.
Support contract is needed when you seek Palo Alto TAC team support , so technically its not mandatory to have a support contact to download the PAN-OS.
@RustyPA There's a certification process for secondary-market purchases as well, it's explained in detail here:
@yasirirfan A device without a support licence will not install new PAN-OS software, so the support license is indeed needed to upgrade PAN-OS. The support license is not needed to upgrade the app-only content. Apps + threats needs a threat license to install the updates.
@RyanZartman You can download PAN-OS from the support portal, but the device must first have a verified support license. Without the license, the upgrade will fail with a support license error.
Please read below.
Yes, it is possible to upgrade device without a support licences.
I am using PA3050 need to upgrade from 6.1.9 to 7.1.21
I just need to know the OS version path for upgrade.
Also if any case if i need to backout the change to original 6.1.9 from 7.1.21 whats the OS path I should follow.
6.1.9 -> Download and install 6.1.19
6.1.19 -> Download and install 7.0.1
7.0.1 -> Download and install 7.0.19
7.0.19 -> Download and install 7.1.0
7.1.0 -> Download and install 7.1.21
You won't have any easy downgrade path due to the number of versions you are upgrading through. 7.1.21 is very proven and stable at this point; if you run into issues I would recommend working through them instead of attempting to downgrade the firewall multiple major versions like that.
I am using PA-200 upgrading to 7.0.1 from 6.1.22
Getting following error message when i try to install 7.0.1
Failed to install PanOS_200-7.0.1 with the following errors SW version 7.0.1
Error: upgrading from 6.1.22 to 7.0.1 requires a content version of 497 or greater and found 494-2664. failed to install version 7.0.1
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