User Agent

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

User Agent

Not applicable

Installed the user agent on a windows 2003 server.  every time you try to start the service you get the windows box stating the service was started, but then stopped.

1 accepted solution

Accepted Solutions

Got it fixed, I appreciate the help.  Issue was that the account used was a regular user account.  I changed it to use the local service account and it started working.

View solution in original post

4 REPLIES 4

L6 Presenter

Can you please try the following steps in this doc.

https://live.paloaltonetworks.com/docs/DOC-3233

Also make sure that no other service is listening on the port that is being used by USER-ID agent, u can try changing the port and see if that helps.

L4 Transporter

Try to do the following:-

Right click on 'Computer' & select Manage, then expand 'Services and Applications', then select 'Services'. Scroll down to 'User-ID Agent' & confirm whether a service currently exists. If so, please attempt to re-enter the login credentials, username/password, then attempt to see if you can launch the service.

Make sure to

  • add the account that runs the service to the local admin group on the Agent computer (the above step)
  • add the account to the "Event Log Readers" and the "Server operators" groups in the Domain

Let me know if that helps.

Regards

Parth

Got it fixed, I appreciate the help.  Issue was that the account used was a regular user account.  I changed it to use the local service account and it started working.

  • 1 accepted solution
  • 2564 Views
  • 4 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!