User-ID 4.1.4-3 service is not restarting after Windows Server 2008 R2

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User-ID 4.1.4-3 service is not restarting after Windows Server 2008 R2

Service Name: User-ID Agent is not "Automatically" restarting when Windows Server 2008 R2 is reboot/restart for maintenance.   Is this issue experienced in other companies?    Did I  miss a configuration step ?   

bkenyon@ces-group.com

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L6 Presenter

Re: User-ID 4.1.4-3 service is not restarting after Windows Server 2008 R2

Hi,

The user-id agent will run as service on the server and this should start automatically after the restart of the server. You can make a change on the server to run this service automatically. Go to services and look for user-id agent and click for properties and change the startup-type to automatic as shown below.

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Re: User-ID 4.1.4-3 service is not restarting after Windows Server 2008 R2

I am sorry I was not more descriptive.    The USER-ID Agent is set to Startup Type: Automatic.    It just does not start up correctly after server reboot.

thanks for your reply.

L3 Networker

Re: User-ID 4.1.4-3 service is not restarting after Windows Server 2008 R2

Please make sure that the service account you are using for user-id (services.msc -> User id service -> logon as account) has rights to logon as service on the server.
You may also add it to local administrators

You may also want to retype the id and password to avoid any errors.

If you are getting errors like " "Read security log returns error 2 on server eudedc01" " then change below

on UA 2008 R2 goto the user-identification set up tab, the field "Enable Server Session Read" set to "yes".

Please mark this post as answered / helpful if it helps.

Not applicable

Re: User-ID 4.1.4-3 service is not restarting after Windows Server 2008 R2

This happens consistently for me as well.  The service ID is an administrator, is granted login as service, starts perfectly fine.

Occasionally when I commit a change or a DC reboots some of them do not restart, saying 'Start service failed with error 1069'.

When you try to start the service from the services msc it fails with "Error 1069: The service did not start doto a logon failure'

I know the password I saved is correct, as it works the first time and subsequently while still logged in and click the commit button. It will even work for a short time after that logging off the DC, then back in.  Eventually, after some time has passed it will fail.  This generally presents itself on a reboot as I don't make a habit of going in and changing the agent settings.

There has to be something in the way it is writing the config file and reapplying the password to the service upon a commit.

**This applies to both 2008R2 and 2003 DCs**

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