User identification (AD)

L3 Networker

User identification (AD)


We have PA2020 implemented (w/ HA) and sometimes the user identification doesn't work well.

In the picture below we can see the following scenario


1st line - PA2020 doesn’t relates my IP w/ my user and I got blocked accessing (rule “Block R Sociais, Videos, Audio”)

2nd line - PA2020 doesn’t relates my IP w/ my user so I could only access because of last “Allow All” (rule Permite Tudo)

3rd line - PA2020 doesn’t relates my IP w/ my user so I could only access because of last “Allow All” (rule Permite Tudo)

4th line - PA2020 recognizes my IP and relates with my user “Fabio.garcia” then I could access thru rule “Permit - Grupo TI”

Those events happend in a very short time slot... around 40 seconds....

Why PA sometimes regnizes my user, sometimes it doesnt ?

I am using 60 seconds for the update interval to identify users with my agent (AD)


Thanks in advance!!

L0 Member

Re: User identification (AD)

Your timeout of 60 seconds seems really short.  This may not be enough time to read all of the users in your AD structure.  Try setting this to at least an hour and see if the problem resolves itself.

L3 Networker

Re: User identification (AD)

Hello, I did the change but I am still facing the problem...

Right now I am being blocked because PA cannot recognize my AD user (which is part of an allowed group)

The image below shows PA identifying my user and soon after that... I was not recognized...

I got blocked, then allowed... then blocked...

I was wondering, if the problem is related to PA reads the AD user list, PA should be able or not ... but that behavior doesnt follow a pattern... I mean... in a very short time window, I was recognized, then not recognized...

That looks like for some packets PA can recognize my AD user, but another packets PA cant do that... is that make any sense ?



Please check the 2 lines at the bottom... it was 2 seconds time window.... and 2 different behaviors....

Thanks in advance!!

L3 Networker

Re: User identification (AD)

Guys, look the screen shot below...

Right now, this IP address below should be blocked, but as my PA cannot resolve that IP to the user... he can access internet easily ...

I would like to thank you guys for all help I am receiving... but to be honest that has been very frustrating specially to our directors that spent a lot of money with this tool and that is not working... even PA support cant help me with this problem...

Anyway, thanks again all help you guys are giving me these last weeks!!


L7 Applicator

Re: User identification (AD)

Hi Fabio,

There were several User-ID and group mapping issues fixed in 4.1.9 and 4.1.10, are you on those versions or something older? In some cases, group mappings were being eliminated when making changes on the firewall or on the AD server, in others there is a timer being used to poll group changes.

Some commands you can issue in the CLI that can help pin down the issue when you are experiencing it:

> show user group-mapping state all

> show user group list

> show user user-IDs

> show user ip-user-mapping detail yes

Those commands can give you a list of your user IDs and the group mappings associated with them. You also may want to check to see the timeout and logs on your User-ID Agent. Make sure that User-ID is able to read the security logs on your DC. If it cannot, and it uses WMI or NetBIOS probing, sometimes those can be unreliable.

You also indicated that can access the web. The "ALLOW WEB TRAFFIC" rule is letting it through. Check that rule, you will probably find that it is allowing outbound traffic without checking for user names.

Lastly, you mentioned that support could not help with the problem. If you have an active support contract I would encourage you to open a ticket. It sounds like this would be worth investigating if you are on a recent release.


Greg Wesson

L3 Networker

Re: User identification (AD)

Hi Greg,

Thanks for the feedback, actually after changing some parameters the agent looks fine now.

Changes performed:

- Upgrade PAN OS to 4.1.10

- In devices > user identification > group mapping settings I changed the update interval to 300

- In the agent config, added 2 more DC in the same network segment (total of 4, 2 of them win2003 and other 2 win2008)

- In the agent config, changed user identification timeout to 5 minutes

Looks like the problem is solved right now.

We are planning to put PA definitely later today.

Again, thank you very very much for your help and patience!!


L3 Networker

Re: User identification (AD)


Thats happening again... :smileysad:

In a one minute window interval, PA could resolve and could not !!!

Screens below from monitor > traffic > "click at detailed log"

Here I am being recognized and getting a permission... rule "permit - grupo ti" consider only 4 users ( I am in that group with special permissions)


Then 50 seconds after, I am denied to access a file sharing website.... because PA cannot recognize my username anymore... so it treats me as default users...

Any suggestion ?

Not applicable

Re: User identification (AD)


we are having the same issue with version 4.1.9 and user agent 4.1.6-5.

Trying to use Captive Portal like a workaround and waiting for a solution.


L0 Member

Re: User identification (AD)

We are upgrading to 4.1.10 tonight due to some pretty big bugs in 4.1.9 relating to user-id.

L3 Networker

Re: User identification (AD)


That problem seems to be related to different WIN servers here.

Right now my agent is connected to 4 DCs... 2 of them are 2003 and other 2 are 2008... Looks like user in authenticated in 2003 DCs are OK but users autheticated with 2008 face problems...

And I got some problems since the beggining to give the proper group membership to that user... rught now my pangent user is domain admin which is not a bets practices... We are planning to deploy version 5.0.1 upgrade next week which is not using any agent anymore.

Anyway thanks for all help.

Will keep everybody posted after the upgrade.

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