WF-500 Appliance Registration

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L2 Linker

WF-500 Appliance Registration

My WF-500 appliance is behind a firewall and is failing registration. What external access is required on my firewall to ensure the device is registered?

I've allowed access to staticupdates.paloaltonetworks.com via 443 for software updates which is OK.

Initially to pass registration I temporarily allowed the device to any external IP address on 443 which passed registration. The device no longer appears registered.

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L4 Transporter

Re: WF-500 Appliance Registration

Hello ascit,

Try with this:

updates.paloaltonetworks.com TCP/443

wildfire.paloaltonetworks.com TCP/443

Regards,

Guillermo.

L7 Applicator

Re: WF-500 Appliance Registration

Updates also require that valid DNS be working on the box.  And all these communications occur from the mgmt port by default so the routing must be good from that interface.

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
L4 Transporter

Re: WF-500 Appliance Registration

I do not believe there is a static address for wildfire like there is for the update server.

L2 Linker

Re: WF-500 Appliance Registration

Follow up: not all updates for the WF-500 work via staticupdates.paloaltonetworks.com, this was acknowledged when trying to download 6.1.x software.

L3 Networker

Re: WF-500 Appliance Registration

Check your Service Route Configuration.

Device->Setup->Services->Service Route configuration

Based upon this info. Check the logs to make sure that the traffic is making it out, e.g. source the filter from the interface you configured for that Service. If its using the management interface, use that IP to check for the traffic.

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