Which logs to check for firewall auto reboot?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Which logs to check for firewall auto reboot?

L2 Linker

Hello,

I need to go through the logs to check why the active PAN 2020 rebooted itself. I only have access to the cli (I have to ssh via the now active FW).

Which logs should I check?? Under mp-log there is a whole bunch of logs I am not sure which one to check for system failure related issues.

The reboot time is suspiciously close to the application database auto update time.

Many thanks,

CK

3 REPLIES 3

L0 Member

Hi

A reboot should be located in the in the system log.

Try this : show log system severity greater-than-or-equal critical | match dataplane

or look if there is anything like "dataplane is exhausted"

Hi,

It depends why the firewall has rebooted. You can look in different logs for finding the reason.Good place to start is with the system logs.

If you know around what time it happen. you can look at the system logs to see if it shows any event generated during that time.

Another place would be to look in the ms.log

You can use the following command to look at those less mp-log ms.log

Another thing to look for would be the cores on the files.

you can use the following command to see if there are any cores on the system

show system files.

Hopefully this helps.

Thank you

Numan

L4 Transporter

What wersion of PAN do You have?

I had similar probems with 4.1.6 PAN. After upgrading to 4.1.8 problem is gone.

  • 10502 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!