Wildfire cannot test some Word docs - unsupported file type

Reply
Highlighted
L4 Transporter

Wildfire cannot test some Word docs - unsupported file type

Greetings all!

I have discovered WF is not able to test some Word docs; it gives the following error:

Unsupported file type: HTML document, ASCII text, with CRLF line terminators


However, I am able to open these Word docs within a VM. They contain malicious macros and they are in tact. Has anyone else run into this? I haven't dug deeply yet but am wondering if they are altering the format as a method of sandbox evasion.


Accepted Solutions
Highlighted
L6 Presenter

Re: Wildfire cannot test some Word docs - unsupported file type

When we look at a file, we don't pay attention to the filename's extension.

A .doc file does not make it a Microsoft Office Document.

The file you have is an HTML file that was renamed to have a .doc extension.

We support Microsoft Office Documents, but don't currently support HTML files.

View solution in original post


All Replies
Highlighted
L4 Transporter

Re: Wildfire cannot test some Word docs - unsupported file type

Upon inspecting the Word docs within a text editor, the formatting is for sure way different.

Highlighted
L6 Presenter

Re: Wildfire cannot test some Word docs - unsupported file type

When we look at a file, we don't pay attention to the filename's extension.

A .doc file does not make it a Microsoft Office Document.

The file you have is an HTML file that was renamed to have a .doc extension.

We support Microsoft Office Documents, but don't currently support HTML files.

View solution in original post

Highlighted
L4 Transporter

Re: Wildfire cannot test some Word docs - unsupported file type

mivaldi - just curious. Are there plans to add support for HTML docs? The number of these I am seeing are rather high on a daily basis.

Highlighted
L6 Presenter

Re: Wildfire cannot test some Word docs - unsupported file type

I couldn't find any Feature Request on record to support HTML files. The best way to request these be supported is to file an FR through the Palo Alto Networks SE. If you didn't know who your SE was, please contact your sales representative or Support to find who the right contact for your account is.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!