Resolved! Is Anyone Able to To Set Up Google Authenticator For CSP Access?

This in regards to accessing the Palo Alto Customer Service Portal (CSP). 

We have enabled 2FA at the system level for CSP access and are using email for 2FA.  I am following the directions here for setting up Google Authenticator instead of email fo

Resolved! EDL IP list entry..

Hi Team,

We have EDL configured and there are many IP entries in that EDL but now for some reason we have to keep source address in edl as blank. 

Can you confirm that removing source address will not impact the list of IP entries in that EDL since w

Resolved! MSMQ (TCP1801) - Unknown TCP

Hi guys,

I have an issue allowing traffic between different components of the SolarWinds on port TCP/1801 for the application "Microsoft Message Queuing (MSMQ)". The traffic is recognized as unknown-tcp. I tried to identify an application that could m

Resolved! The installed version of PanOS on my pa-3020 is different then the installed version listed on my name configuration snapshot. Is this a bug?

On my pa-3020, we have PanOS 9.1.4 installed, 9.1.4 is shown as the installed version on the PanOS web UI.  However, when looking at the name configuration snapshot, the name snapshot says the installed version is 9.1.0.
Is this a common error to see

Resolved! Enabling IPV6 S2S site to site VPN tunnel

Does anyone know how or were I can locate documentation on enabling and adding IPV6 IP into my existing VPN tunnel? I have been looking in Beacon training but I cant find what chapter or training this actually falls under. All I was give from the cus

Resolved! Request to Palo Alto to add internal scripting options like Linux/Unix crontab/cronjob etc.

Hello Palo Alto,

I have seen many issues where the customer needs to restart the managment server service because of a memory leakage bug and having the option to schedule a command like "debug software restart process management-server" (https://kn

Resolved! Can't get traffic to GP VPN clients

I'm trying to figure out how to get traffic from my internal network to my GP VPN clients. At the moment I can't even ping the remote users. They can access all corporate resources without issue I just can't seem to get any traffic out to them. It se

Resolved! CLI - view pending changes by user from CLI

Hi all - if I have a user account that is submitting changes via the CLI, is there a way to see all the changes made by a certain user?

Also, is there a way to commit changes for a certain user only? 

The only "commit" operation I see from the CLI is

Resolved! What is the best way to import a device state to an old device

Recently we faced an issue with one of the firewalls so we thought to replace with a spare one. we took the device state backup and imported it into the Spared firewall. It was running the same OS and same hardware. But It was NOT factory reset, it h