control_plane: exiting because service missed too many heartbeats,0,0x0

[ysetiadi]

Hi,

We have alert "control_plane: exiting because service missed too many heartbeats,0,0x0" on system log.

It's bug from OS ? Now we used 4.0.11.

Thanks

Dd

[mikand]

Which hardware and how many? Do you run them in active/passive or active/active (or nothing)?

[ysetiadi]

Hi mikand,

hardware 5060 and only single. After check again faulty memory and impact on control plane.

Thanks

[gswcowboy]

probably have core files. hard to determine what transpired. you may have core files (>show system files) generated and from there we can take a look at the backtrace to better gauge what may have happened. I would recommend, however, calling into PAN Support so we can take a closer look.

[ysetiadi]

Hi rkalugdan,

Finally open case support.

Thanks

[vchanal]

Hi.

I have same issue after a flip/flap on my HA 5060 Pair.

After that the Dataplane crashed and has rebooted.

Any answer from the support?

Thanks.

Vincent.