group mapping issue

Reply
Highlighted
L4 Transporter

group mapping issue

Hi all,

when try to Retrieve group include list getting below error :- Internal error. Please suggest.

Regards

Satish


Accepted Solutions
Highlighted
Community Team Member

Re: group mapping issue

Please check to ensure that the firewall's management IP is allowed to communicate with the LDAP server, unless you have configured a service route on the firewall to communicate with the LDAP server through an interface that is not the Management's IP.

If that is the case, you need to configure a security rule to allow the firewall to communicate.

Also, do you SSL encrypt your LDAP connection? I see port 389 is being used.

Hope this helps.

Stay Secure,
Joe
End of line

View solution in original post


All Replies
Highlighted
L5 Sessionator

Re: group mapping issue

Hello Satish,

Can you share a screenshot of that error please?

Regards,

Hari Yadavalli

Highlighted
L4 Transporter

Re: group mapping issue

hello Hari,

Please find the below screenshot

mma.jpg

mm1.png

Regards

Satish

L5 Sessionator

Re: group mapping issue

Hello Satish,

My best bet would be is there a space left in the filter(something) just below the Available groups?

Regards,

Hari Yadavalli

Highlighted
Community Team Member

Re: group mapping issue

Please check to ensure that the firewall's management IP is allowed to communicate with the LDAP server, unless you have configured a service route on the firewall to communicate with the LDAP server through an interface that is not the Management's IP.

If that is the case, you need to configure a security rule to allow the firewall to communicate.

Also, do you SSL encrypt your LDAP connection? I see port 389 is being used.

Hope this helps.

Stay Secure,
Joe
End of line

View solution in original post

Highlighted
L7 Applicator

Re: group mapping issue

Please try the steps outlined here to troubleshoot the LDAP connector.

How to Troubleshoot LDAP Authentication

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
Highlighted
L4 Transporter

Re: group mapping issue

Thanks Jdelio

Highlighted
L4 Transporter

Re: group mapping issue

Thanks Steven Dude... :smileyhappy:

Highlighted
L7 Applicator

Re: group mapping issue

Happy to see you have this working.

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
Highlighted
L2 Linker

Re: group mapping issue

What was your solution?

VP of R&D at indeni
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!