running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank screen..

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L4 Transporter

running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank screen..

Anyone else got the same problem?  I tested on 4 different set of firewalls..

L6 Presenter

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

Web UI access over the mgmt or data-plane port?

Community Manager

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

Have you tried clearing your browser cache? are other browsers on the same laptop properly showing the GUI?


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L4 Transporter

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

clear cache did not help, chrome and firefox works just fine.

 

login via the dedicated mgmt port.  If I roll back to 731,  i can login it again.

L0 Member

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

I'm having the same issue. Has anyone recieved a response from Palo on the issue. 

L4 Transporter

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

I have a case opened,  I still have not get any feedback from PAN TAC.

 

Ernest

L4 Transporter

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

Here is an update from TAC,

 

This is to provide you with an update that the development have identified the exact root cause of the issue and a potential fix. The fix will have to go through the QA cycle before it is ready to be released. I will keep you posted with the updates.

 

 

L5 Sessionator

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

Hi All,

 

We are experiencing this on two sets of Firewalls running 733/734 on 7.1.11.

 

After authenticating and the "creating administrative session" prompt we are met with a blue screen on Safari only. In the web inspector there are a number of errors

 

[Error] TypeError: Pan.reg is not a function. (In 'Pan.reg("Dashboard",Pan.dashboard.DashboardViewer)', 'Pan.reg' is undefined)
    (anonymous function) (dashboard.javascript:33)
    Global Code (dashboard.javascript:33)
[Error] TypeError: undefined is not an object (evaluating 'Pan.common.CommonViewerConfig.fieldConfig')
    Global Code (objects.javascript:2:322)
[Error] TypeError: undefined is not an object (evaluating 'Pan.mainui.TemplateMenuTreePage')
    Global Code (device.javascript:2)
[Error] TypeError: undefined is not an object (evaluating 'Pan.mainui.TemplateMenuTreePage')
    Global Code (network.javascript:2)
[Error] TypeError: undefined is not an object (evaluating 'Pan.mainui.MenuTreePage')
    Global Code (policies.javascript:2)
[Error] TypeError: undefined is not an object (evaluating 'Pan.mainui.MenuTreePage')
    Global Code (monitor.javascript:14:295)
[Error] TypeError: Pan.reg is not a function. (In 'Pan.reg("Acc",Pan.acc.AccViewer)', 'Pan.reg' is undefined)
    Global Code (acc.javascript:87:968)
[Error] TypeError: undefined is not an object (evaluating 'Pan.mainui.init')
    (anonymous function) (172.16.100.45:239)
    b (ext-all.js:7:18529)

 

Is there any update from TAC?

L4 Transporter

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

Still waiting for TAC..   We just use other browser as the workaround.

L4 Transporter

Re: running 7.1.11 with App 723-4163, can't webUI on OSX using Safari, after login got a blank scree

Just got an update from TAC,   That seems to work...  I still want to know what changed to cause the problem..

 

This is to provide you with an update that the fix for this issue has been integrated with PAN-OS 8.0.x. You can upgrade to any 8.0 version and it should fix the problem for you. Alternatively, we also have a potential work around if you do not wish to upgrade to 8.0. Please find the work around details below:

- upgrade to the latest Safari version 11.0 
- https to a FW/Panorama using the new version of Safari (11.0) 
- You can then click show details 
- Then click on “visit the website” link and you get the Mac OS prompt. 
- From there you update your settings and you get the Login screen for the PA GUI. 
- You login and everything displays properly. 

Please note that the above process is required only once per device. Please let me know if you have any other questions/concerns.

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