user-id agent commit issue

[Ulugbekyu]

Hi team,

I have got issue when trying to commit our configuration on User-id agent.

User-id agent can not to connect AD without commit.

Who have an experience of this, please help.

BR

[panos · Accepted solution]

try to run user-id agent with right-clicking and choosing runas Administrator option so that you should not get that error.

[sdurga]

Additinoally, this might also help.

[ukhapre]

This indicates permission issue. Make sure that you login as administrator or the account which is used for userid agent service (Control panel -> services -> User id agent service.)

The service account should have rights to

- log on as a service

- full control over Computer\HKEY_LOCAL_MACHINE\Software\Palo Alto Networks

- Event log readers and server operators groups permission AD server.

If user id is installed on 2008 R2 server, make sure 'Enable Server Session Read' is set to "Yes" on the UA.

Hope this helps.

[Ulugbekyu]

Thanks! Problem is solved!