Experiencing an issue with the courseware?

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L3 Networker

Experiencing an issue with the courseware?

WHY AM I GETTING A 403 ERROR MESSAGE?

 

This is a caching issue resolved by using incognito mode via Google Chrome (recommended browser) or clearing cache (may affect your browser history) and restarting the browser.  You can also try using a different device and/or browser.

 

403 error message 4.png

 

 

WHY DOES THE TRAINING NOT START WHEN I CLICK LAUNCH?

 

Please make sure the pop-up blocker on the browser is turned off.  Google Chrome users may be required to check mark the box to allow pop-up windows, while other browsers may require you to uncheck the box to allow.


Pop-up blocker.jpg

 

 

WHY IS MY ONLINE TRAINING NOT MARKING COMPLETE?

 

Go back into the course and make sure all the titles on the navigation menu to the left of the video are marked complete - see example below.  Also, please allow the video/speaker bar to play out before using the Next button to continue.

 

Learning Center - Module Incomplete.jpg

 

 

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