How to access and launch training in the Learning Center

[Ashlee]

How to Access My Learning

Once you have enrolled in a training, the record will be displayed on your Transcript.  To view your Transcript from the Learning Center homepage, go to the Menu and click on the "My Learning" option or locate the My Active Learning widget and click on "View All My Learning" 

All your Active learning is displayed by default. You can filter this display by specific content type and can sort the display by Title, Status, Date Added, Training Type and Due Date. 

You can also update the display to show only your Completed or Archived Learning. 

How to Launch Training

To access a specific training, click on the action button next to that training’s title which will display an action appropriate for the content type; i.e.

"Launch" for an Online Class

"View Training" for an Instructor-Led Training session

"Open Curriculum" for a Curriculum

Additional Tips

• For an Online Class, be sure you have allowed pop-up windows from the Palo Alto Networks Learning Center.
• In a curriculum, some training entries may need to be completed in the order they are listed, and the action button may not appear on some entries until the preceding training entries have been completed.
• Additional details about the specific training can be found by clicking on the title of the training, or on the down arrow in the action button and selecting "View Training Details."

Troubleshooting Access Issues

If you are having trouble accessing and launching your online training, please complete these steps in order:

1. Ensure your training is on your Active Transcript by scrolling over the Menu and then clicking the "My Learning" dropdown option.
   • If your training is not on your transcript, search for the training in the upper-right hand search bar, select "Request" to request the training, then continue to step 2.
2. Ensure you have the pop-up blocker turned off on your browser to allow the Palo Alto Networks Learning Center.
3. Clear your browser’s cache, close your browser, open a new browser window, and try to access and launch the training in the Learning Center again.