Antivirus Download and Install Hanging
29228
Created On 09/26/18 13:55 PM - Last Modified 06/09/23 08:41 AM
Resolution
Issue
The antivirus download and install update job has been at the "download in progress" status for several hours.
Resolution
- Run the following commands to clear the stuck download job:
> debug software restart device-server
> debug software restart management-serverThese commands can safely be run while in production and should not disrupt traffic flows through the device.
- Reattempt the anti-virus database update.
owner: ggarrison