Downloading GlobalProtect Client Fails with Error: Could not find file

Downloading GlobalProtect Client Fails with Error: Could not find file

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Created On 09/26/18 13:50 PM - Last Modified 04/14/20 16:09 PM


Symptom


User can login to GlobalProtect Portal normally. However, clicking a link to download the GlobalProtect client fails with the following error: "Could not find file".

Environment


GlobalProtect

Resolution


The error occurs because GlobalProtect client is not activated on the Palo Alto Networks firewall. Once a GlobalProtect client is activated (at Device > GlobalProtect Client), users will be able to download the client.

global protect client currently activated on device tab
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClrhCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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