Error Message on Software Page: The device does not have support

by kprakash on ‎01-08-2013 11:02 AM - edited on ‎05-03-2016 01:14 PM by (10,018 Views)


When navigating to the Software (Device > Software) page in the GUI, an Operation Failed dialog appears on the screen indicating that the device does not have support. This message may appear on a new Palo Alto Networks device or when licenses have been renewed after expiration on an existing device.





1. A click on the Check Now button at the bottom of the page should resolve the issue. This initiates a new TCP SSL connection to the update server and synchronizes the license information with the Palo Alto Networks firewall. Although the licenses are active, a manual connection to the update server should be initiated when configuring a new Palo Alto Networks device or to clear the device cache containing previous license information.



2.  We can also try the following command from CLI if above solution doesnot help.

request system software check


owner: kprakash

by craymond
on ‎02-05-2014 02:51 PM

Didn't work with a new VM.

by PisekBootta
on ‎03-23-2015 07:27 PM

I tried many times but still not work.

by Satish
on ‎03-23-2015 11:15 PM

Hi Pisek,

you need to register the box after Retrieve license keys from license server.

How to License a Palo Alto Networks VM-Series Firewall without Internet Access

How to Register a Palo Alto Networks Device, Spare, Traps or VM-Series Auth-Code

Than try ones again and let me know.



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