Error "Connection reset by peer" seen when Restarting the Management-Server Process on CLI

Error "Connection reset by peer" seen when Restarting the Management-Server Process on CLI

51069
Created On 09/25/18 18:50 PM - Last Modified 10/15/22 03:15 AM


Symptom


While attempting to restart the Palo Alto Networks firewall management-server process from the CLI (via SSH), the following error occurred:

May 08 07:25:45 Error: pan_read_full (comm_utils.c:97): srvr: fatal recv error. sock=3 err=Connection reset by peer (104)

 

Environment


  • Palo Alto Firewall or Panorama
  • Supported PAN-OS
  • SSH

Cause


Management process controls the SSH Process.

Resolution


  1. The firewall's SSH server is controlled by the management server.
  2. When an administrator restarts the management-server process, it also kills the active SSH connection which causes the error message
  3. Logout of any existing SSH session and use the console connection to restart the management process.

 

Additional Information


The command "debug software restart process management-server" can be used to restart the management server.
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