How to Export Logs from GlobalProtect App on iOS or Android

Printer Friendly Page

Issue

How to export logs from GlobalProtect App on iOS or Android devices for troubleshooting purposes.

 

Steps


Prerequisite:

Ensure the mobile device has email configured for the device default email client, as the logs are exported through the native email client.

 

On the iOS device:

  1. Open the GlobalProtect Application
  2. Click '?' help
  3. Click Troubleshooting
  4. Make sure Debug Logs is enabled (By default enabled)
  5. Click 'Email logs', it will open the email App, enter the email address to send through email.

iOS.PNG

 

On the Android device:

  1. Open the GlobalProtect App
  2. Click 'Settings icon' on left bottom of the device
  3. Click Troubleshooting
  4. Make sure Debug Logs is enabled (By default enabled)
  5. Enter the email address and click 'Email logs'.

android Global Protect.png

 

owner: dreputi

Comments

I get an error:

Email is not configured

Troubleshooting information cannot be sent

 

Any ideas?

Hi Stefan

 

Are you using an android or iOS device ?

Your email needs to be set up on your mobile device for this to work (it uses the installed and configured email client on your device to send the email). Android may propose alternatives if email is not configured

Thanks for the tip reaper. I am using iOS and did not have any mail account setup with the iOS mail app. Once I setup an account I was able to email the logs. While it might be obvious to most people, it might be helpful to add this disclaimer to the article.