Article provides data on the User Roles and the corresponding and permissions in the Customer Support Portal (CSP).
Environment
Customer Support Portal
Membership Roles
Resolution
These matrices identify the membership roles and permissions in the Customer Support Portal (CSP).
Support Portal User Roles
Super User
Standard User
Limited User
Threat Researcher
AutoFocus Trial Role
Group Super User
Group Standard User
Group Limited User
Group Threat Researcher
BPA User
Bulk Registration
Cloud Product
Domain Admin
ELA Admin
Credit Admin
Manage Company Account Information
X
Create New User
X
X
Manage Members
X**
Read Only
Read Only
X**
Manage Assets
X
X
X
X
X
X
Manage Groups
X
X
Case Management
X*
X*
Auto Focus Portal (Subscription only)
X
X
X
Licensing API
X
Group Level Access
Create New Group User
X
X
X
Manage Group Members
X
Read Only
Read Only
Manage Group Assets
X
X
X
X
Case Management
X*
X*
Auto Focus Portal (Subscription only)
Wildfire Portal
X
X
X
X
X
X
X
X
X
X
X
X
Threat Vault
X
X
X
X
X
X
X
Applipedia
X
X
X
X
X
X
X
Best Practice Assessment (Under Tools)
X
ELA Tokens
X
Initial hub account admin
X
Software NGFW/CN Tokens
X
Linked Accounts
x
X
Bulk Registration/History (add on to Super or Standard User)
x
Cloud Services ***
x
x
x
x
X
* All users in the main account and groups with Case Management visibility will be able to view each others cases. Cases are not segmented by group. ** Only a Super User with Domain Admin role can edit another user with Super User/Domain Admin roles *** Cloud Product Role: User with the Cloud Product only role can log in to XDR and XDR roles can be assigned to the user.
Note: User with the Cloud Product role will be able to view only Cloud Assets and will not have access to Case Management. They will be able to view and access any linked accounts.