Troubleshoot importing certificate in PA M-100

by skumar1 on ‎02-06-2015 04:18 AM - edited on ‎08-17-2016 03:24 PM by (1,319 Views)

Issue

Importing the certificate in PA M-100 is not importing and not giving any error.

 

Scenario

Create a certificate in PA or use the certificate third party signed Certificate.
In our case I am using a certificate "PA Worldclass Cert" generated and singed by PA self signed certificate.

 

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Export the certificate from Firewall and import it in PA M-100.

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Status will show as uploading, but it does nothing and it stays on the same screen.

 

Troubleshooting

Open a debug session for web Gui by using the management ip address like https://10.50.243.14/debug

 

Disable the option Minimize Javascript and enable the option Debug.

Select the button Clear debug.

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Now import the certificate again and select the button refresh in web gui debug page

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In this case the error says certificate name is invalid (keypair --> name 'cert_PA Worldclass Cert.p12' is invalid)

 Which means the certificate name contains a space and M-100 is not accepting it with the space in the name.

 

Resolution

If you remove the space in certificate name and reimport it, M-100 will accept it and will be imported sucessfully.

 

owner: skumar1

Ignite 2018, Amsterdam, Netherlands
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